It happens constantly. You strive to get your survey perfectly. The questions are clear, the layout is simple, and the crowd is right on the money. So why is it falling below standard? You'd be s…
In the past, customer relationship management (CRM) was used to gather, save, and manage a database containing customer details. It was used to increase customer loyalty and sales. Today, it has adva…
The business world has a very peculiar relationship with performance evaluation. According to research by Willis Towers Watson, half (45%) of employers say that performance management programs are ef…
What better time to look over the decade just gone - and its impact on customer support - just as we wait eagerly for the next one. Mobile technology’s arrival and development drove the last decade –…
WHEN IS THE BEST TIME TO ADOPT CRM “The customer is first” is a motto that many organizations build their businesses on. The motto acts as a driving force for successful businesses; however, lack …
About a quarter of Americans work remotely at least half of the time, as studies have shown that the employees working remotely are happier, calmer, and therefore more productive. 40% of people emplo…
Being a business owner, you’re bound to feel overwhelmed with your head all over the place. Aside from managing your daily business workload, there are all the other things that crop up during the da…
Say you are about to release a new product or you have just released a new product and want to get some insight into the customer experience. You want to know whether they are enjoying your product, …
The emergence of mobile apps is the biggest game-changer in transforming how businesses regulate employee costs. The pairing between smartphone applications and cloud technology has paved the way for…
It’s official: remote work is in fashion. Brick and mortar-based companies are finding it hard to survive in this time of coronavirus confinement. Or how to square the circle of keeping peo…