Did you know that 67% of customers prefer to use the company’s FAQ instead of contacting customer support? This is why using knowledge-based software is important – it will increase your customer satisfaction by providing detailed information about your services or products and answer the most common questions.
Here are some of the main benefits of knowledge management software:
- 24/7 availability
- Lower workload for customer support
- Faster customer support
- All information in one place
- Additional organic visits
- Customer service automation
There are many tools that provide different features and functionalities. Here are the 5 best knowledge base software currently on the market.
Document360
A powerful knowledge base tool with subscription plans for every need and budget. Great for bigger teams as it offers plenty of collaboration features.
There are two levels of access so you can use it to create external and internal knowledge bases, as well as multiple ones for different projects.
You can assign different roles to your team members with – owner, admins, editors, writers, readers. There is an option to leave comments on articles, mentions of other team members, and search options.
The pricing starts at $59 per month per project for 10 000 monthly visits, 2 owners/editors, and 5 GB storage.
ProProfs
This tool offers different features for all purposes – live chat, training maker, even brain games, and of course – knowledge management soft software.
The text editor reminds Microsoft Word and the knowledge base can be made crawlable for search engines with specified meta descriptions for each page. You can customize the knowledge base with your brand colors and logo.
With the Premium subscription, you can assign different permissions and roles to your team members.
ProProfs charge per page not per team member – you can create 20 pages for free, then each page will cost $0.40-0.60.
Zendesk
One of the oldest customer service solutions, Zendesk offers knowledge management features such as community forums and help center. You can customize the help center with custom themes and there are other useful features like access control, content history and restoring, and publishing permissions.
You can also create knowledge bases in different languages and customers can easily switch between them.
There is a free version, and pricing for Zendesk starts at $19 per month per user.
Freshdesk
One of the customer service solutions offered by Freshbooks which include a call center, live chat, CRM.
It offers a WYSIWYG editor, specification of meta titles and descriptions, as well as translation into different languages and organization of articles into categories and folders.
Pricing starts at $19 per month per agent for full access to the help desk and knowledge base features but there is also a free version.
24Stack
24Stack is designed to make it easy to get started, regardless of your experience with creating a knowledge base It wraps a beautiful interface around a fully-featured solution It lets employees share mission-critical information, important training, onboarding procedures, and more. 24Stack helps you gather all of your company’s information and expertise by putting together a single source of truth, making knowledge sharing a breeze.
