Customer Service- The Key to Business Triumph
Neither the size, nor type of business will affect the importance of customer service on the success of a business. In the world of business, there are generally two ways to positively increas…
Applications
Business Development vs. Sales: The Basics
sales and business development regularly seem compatible. However, while they bolster one another, they're two particularly various elements. So for what reason is it so confounding? Indeed, …
Benefits of Using a Project Management Software
Project management software is currently one of the best and promising innovation in the world today. These management tools possess features that every successful industry needs to grab for an u…
Why Use a Ticketing Software Instead of Email?
Are you tired of back and forth email? Or you need a change from consistent sorting and replying customers support needs through email. The solutions are not far fetched, it would be nice you giv…
Grow Your Activity without Increasing the Number of Customer Support Operators
Lots of hard work pay off, no doubt about it. But how about smart work? When your activity increases and you feel you need more help to handle business, take some time before jumping onto hiri…
Power Results-Driven Strategies with Marketing Campaign Optimization
The stark reality is that a lot of marketers find it hard to implement the best marketing campaign optimization practices; even though they are well aware that campaign optimization is very essen…
7 Marketing Campaign Essentials to drive Success
7 MARKETING CAMPAIGN ESSENTIALS TO DRIVE SUCCESS We fuss a lot about our marketing campaigns without really sitting down and strategizing on how to succeed. Normally, one needs to plan ahead and m…
Crucial Customer Service Metrics – Part II
For modern day companies, customer service is no longer just a support function; it has a direct impact on several key organizational KPIs and is often the difference between an average company and an…
Crucial Customer Service Metrics – Part I
Before diving into big talk about improving metrics, you first need to do some research and get acquainted with the most important metrics to follow. After you’ve diligently done this, you can fo…
10 Tips on How to Improve Your Customer Success
When talking about customer success there’s a plethora of opinions and talk. However, if your business is already driving onto a success path, how can you still improve or find ideas to implement…