
Crucial Customer Service Metrics – Part II
For modern day companies, customer service is no longer just a support function; it has a direct impact on several key organizational KPIs and is often the difference between an average company and an…
Tags:customer servicecustomer service metricsticketing system
For modern day companies, customer service is no longer just a support function; it has a direct impact on several key organizational KPIs and is often the difference between an average company and an…
Tags:customer service metricscustomer successticketing system
Before diving into big talk about improving metrics, you first need to do some research and get acquainted with the most important metrics to follow. After you’ve diligently done this, you can fo…