Why Use a Ticketing Software Instead of Email?
Are you tired of back and forth email? Or you need a change from consistent sorting and replying customers support needs through email. The solutions are not far fetched, it would be nice you giv…
Tag: ticketing system
Crucial Customer Service Metrics – Part II
For modern day companies, customer service is no longer just a support function; it has a direct impact on several key organizational KPIs and is often the difference between an average company and an…
Crucial Customer Service Metrics – Part I
Before diving into big talk about improving metrics, you first need to do some research and get acquainted with the most important metrics to follow. After you’ve diligently done this, you can fo…
10 Tips on How to Improve Your Customer Success
When talking about customer success there’s a plethora of opinions and talk. However, if your business is already driving onto a success path, how can you still improve or find ideas to implement…