There are many benefits to help desk software! Some of the benefits may include efficient ticketing, improved customer support satisfaction, and increased employee productivity. Typically, customer service managers are the most aware of the multiple benefits of the software. If you are one of those people who need some insight into help desk solutions on the market, look no further.
This app is a cloud-based, multi-channel, customer service support tool that only handles inbound customer inquiries via multiple media channels. What is great about this tool is that you can edit customizable, knowledge base content. Through this, you can add images, GIFS, and many others. The free plan supports two users and includes live chat as one of the highlights. The paid plans start at $25/month, per website and include four users and canned responses as a couple of the highlights.
EngageBay is a cloud-based marketing platform that facilitates marketing automation amongst other features. Tracking customer activity through the website is supplied to understand customer motivation and needs. The free plan includes autoresponders as a highlight and starts at $8.99/month per user for a paid plan.
Freshdesk is a cloud-based multichannel server for businesses of different sizes. This software allows more collaboration on tickets within your customer support team. These specific tickets can be split into sub-tickets, which makes tracking them an easily relevant department.
The free plan sets a foundation for three users and offers help desk features like customer management. Paid plans can start at $9.91/month per agent. Product-based ticket management is one of the highlights!
24Stack has developed one piece of software for all your business needs. There are apps for accounting, project management, sales, CRM, and more.
The 24Stack platform is helpful to decrease the workflow by saving time. It provides functional and user-friendly solutions for businesses. It is typically used to:
- gain insights about website visitors,
- generate more leads,
- boost sales,
- and streamline internal processes
This Helpdesk app is entirely free for one user with the edge of a secured workspace. If you require a business plan, it is just $99.00 per month. This includes an unlimited number of users and an unlimited number of their other apps.
There you have it! These are the best free help desk software. The next step would be to select the best product that will fit your needs fully. Happy hunting!