In order for success, keeping customers and users happy is critical to most organizations. You could be running a support desk for a product your company is selling or you could be an IT professional operating a help desk for a large in-house user base.
The situation is the same whether you selling something or you are a professional. Users of service can have problems that occur occasionally, as are the goals which are solving the issues as quickly as possible as well as keeping people happy at the same time.
With these help desk platforms, your IT department can get a better handle on users’ problems and shorten the time from complaint to resolution. Let’s take a look at some of the programs you can use to help you with the problem-solving process.
Bitrix 24
Bitrix24 is a free collaboration platform. Over 5 million companies rely on Bitrix 24 in 186 countries. A great bonus to this platform is that you can get up to 12 users for free before you have to pay for more users!
It serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated into a social-style environment that incorporates user profiles, liking, commenting, instant messaging, and content sharing.
24Stack
24Stack has created one piece of software for all your business needs. There are apps for accounting, project management, sales, CRM, and more. This Helpdesk app is highly visual which makes it very easy to read and use.
This Helpdesk app is completely free for 1 user with the advantage of a secured workspace. If you want the business plan, it is only $99.00 per month. This includes an unlimited number of users as well as an unlimited number of their other apps.
HelpOnClick
This is a powerful solution for small as well as mid-sized businesses. This software is a real catch for a business owner because it has a combination of multiple up-to-date features and the moderate price makes this software fantastic.
HelpOnClick can be integrated into any website. It supports multiple websites and departments which means that the operators can provide assistance on several websites from the same account. Having said that, the admin can apply different settings and templates on different websites.
This platform provides native applications for iOS and Android devices, chat for Facebook pages, Virtual assistant (automated replies), integration with the HelpOnClick Help Desk, or any help desk of your choice.
SysAid
This is an intensely powerful IT and enterprise service management solution that transforms agent productivity, enhances the end-user experience as well as drives value across your organization. Everything is cross-referenced within SyAid for example, every ticket, asset, patch as well as a related item which will help you close the loop faster.
There is more automation and less repetition. The digital inventory is made easy so it can help you simplify the process for tracking and auditing all IT and non-IT equipment in your organization. It is a simple one-touch customer experience.
