Customers need a way to access a helpdesk without needing to visit a physical location. This is an essential part of today’s customer experience and can play an important part in your profitability. By choosing a Helpdesk app, your customers will be able to chat with live support, via email, the phone, or even through their social media pages.
Here are 6 of the best helpdesk software that are well worth considering.
- Zendesk Support
Zendesk is robust and has a great set of features while offering a simple user interface. You can customize the helpdesk software to meet your exact needs with over 500 different third-party apps. You can take advantage of omnichannel integration, ticket forms, multi-brand support, and team collaboration tools.
Pricing starts at just $5 a month but this is a very basic plan. There are still 4 other plans you can choose from and each has a 30-day free trial period.
We liked Freshdesk for those smaller businesses that are growing quite quickly, but that’s not to say that there are solutions for larger companies too. This high-quality software has already helped 150,000 businesses streamline customer service and team collaboration.
The free plan is for an unlimited number of agents and includes email and social media ticketing, ticket dispatch, knowledge base, ticket trend reporting, and datacenter location. For just $15 a month, you get the same as the free package as other excellent features like automation and SLA management to name a couple. There is a 21-day free trial period with all 5 of their packages.
- Zoho Desk
You may have already heard of Zoho as they have a number of successful business solutions with more than 50 million customers around the world. Zoho Desk is impressively intuitive and straight forward to use. You can take advantage of Zoho Desk and its integration with popular tools like Slack, Salesforce, and CRM and accounting software.
Three agents can use Zoho Desk for free and this includes things like email ticketing, customer management, private knowledge base, predefined SLAs, and a multi-language helpdesk. Paid plans range from $12 per month (social and community channels, product-based ticket management) to $35 per month (live chat, AI, and more). There is a 15-day free trial with Zoho products.
Kayako is the way to go if you want to make sure your customers are receiving a personal touch. Conversations with customers can be through any channel and each customer has a detailed description of their behavior. So, you can see what they have in their cart, the pages they have visited, and even when payments were made. You are aware of what is happening before they reach out to you.
Each plan comes with a live chat. The basic plan starts at $15 per agent per month. The upgraded version comes with automation rules, multi-language support, multi-brand support, and customer reporting. This is for $30/month/agent. There is a demo available as well as a 14-day free trial.
- Jira Service Desk
Jira Service Desk supports up to 5,000 employees so it’s ideal for medium to large-sized companies. It’s not only good for customer support but you can also use it for internal support. There are more than 1,000 integrations and it can be either cloud or server deployed.
The free product is limited to 3 agents and comes with service request management, and incident, change, problem, and asset management. The paid plans have the same features, but the number of users varies. There is a 7-day free trial period.
24Stack has created one piece of software for all your business needs. There are apps for accounting, project management, sales, CRM, and more. The Helpdesk app is highly visual which makes it very easy to read and use. It makes your knowledge base easy, allows you to simply generate frequently asked questions, and comes with a self-service helpdesk. You can access 24Stack from any device with the mobile-optimized app.
What’s even better, is that the Helpdesk app is completely free for 1 user with the advantage of a secured workspace (SSL). The business plan is just $99 per month and this includes an unlimited number of users and an unlimited number of their other apps.