CRM (Customer Relationship Management) tools are essential for all businesses today. They are a necessary tool to help you find more customers and turn them into loyal ones. It is an all-in-one tool that can assist with customer support, marketing, sales, data management, and increasing profits.
We have lined up 6 of the best CRM tools for 2020.
- HubSpot CRM
This is a cloud-based software that has everything a small business needs and there is a free version. Once you start to feel the need for additional tools, you can pay for upgrades. It has a good amount of document storage as well as task management and a great calendar/reminder system. For marketing, there is automation integration, lead scoring, and email marketing. On top of that, it is very simple to use.
While you won’t be able to benefit from social media integration, mobile access, or internal chat, HubSpot CRM is a perfect way to introduce yourself to CRM tools.
- Zoho CRM
Zoho has a range of tools, for example, Zoho Reports, as well as the Zoho CRM, all of which can be integrated. Features include the same as what HubSpot has to offer as well as internal chat, mobile access, quotes, social media integration, and territory management. The gamified UI makes this one of the most fun CRMs out there.
The price of Zoho CRM is also appealing. For just $12 per month per user, you will have access to all of the above and if you want to sync it with more Zoho tools, it will only cost $30 per year.
- Pipedrive
Here we have a solution with sales in mind and you can see this with the visibility of your business sales cycle and the integration with other leading sales apps. The user interface makes sales work easier and faster. It has the same additional features as Zoho minus the social media integration.
The slight downside is that it is more costly than others with the basic package costing $15 per month per user. That being said, there is a lot of potential to increase your sales with Pipedrive.
- Salesforce
Salesforce is synonymous with CRM and the huge range of features are further improved by the user’s ability to customize them. There is also access to thousands of additional tools and apps to make your processes more effective. You can take advantage of a calendar/reminder system, document storage, social media integration, task management, quotes, and mobile access. While you do have email marketing and lead scoring, this CRM doesn’t have marketing automation integration.
This leading CRM does come at a price and therefore might be better suited to larger businesses. The first tier costs $25 per month per user.
- Apptivo CRM
In many ways, Apptivo CRM is similar to Salesforce. The only difference is that while Apptivo has marketing automation integrated, it doesn’t have lead scoring or social media integration. You can still customize your features and if you run into issues, they offer 24/7 online help. We liked how you can integrate tools like Office 365, Suite, Dropbox, and PayPal.
It is a more cost-effective option with a free version for up to three users and the paid version is just $8 per month.
- 24Stack
24Stack is a solution for multiple business needs that you can access from anywhere. The design is simple and straightforward to use and as it is hosted in Europe, there is a strong element of privacy regarding all of your interactions. It’s also nice that it is open-source, so developers can adapt the app to meet company needs. You can manage all of your clients and even multiple companies from 24Stack. You can create invoices, manage your sales, set appointments, and create events in one place.
24Stack has a great free forever plan to allow you to explore this CRM which is for just one user. The business pack is $99 a month and includes unlimited users and an unlimited number of apps you can install.
